In recent weeks, the ongoing COVID-19 pandemic and its local resurgence has caused major disruptions for Hong Kong’s retailers, causing many to rethink their future operating strategies. Ensuring business continuity during these turbulent times means developing a multi-faceted contingency plan.

This booklet outlines key factors and focus areas that retail businesses should consider in their crisis management and business continuity planning. It includes a sample timeline for contingency planning actions and a checklist of essential elements to include.

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