There is a growing need for boards and executive teams to proactively manage their stakeholder inquiries. Canadian companies operating in other jurisdictions are also at risk where shareholder activism is more mature and scrutinizing topics differently.
Hurried responses to ESG-related shareholder proposals and inquiries can increase litigation, reputational, and regulatory risk exposure. Even when proposals fall short, they often shape the dialogue and set the direction for future engagement priorities. Input from relevant subject matter experts is critical. The key is having multidisciplinary teams that are proficient in and have integrated ESG topics into the external relations strategy. Importantly, consistent and aligned communication often requires established processes and responsibilities.
At minimum, our view is that companies should consider the following:
- Collaboration: do we have a dedicated stakeholder relations function that collaborates with other ESG, reporting, marketing, and investor relations teams?
- Governance: do we have an established governance process for consistency and risk management in relation to ESG disclosures?
- Competency: are executives and management sufficiently trained to respond effectively to ESG-related inquiries?
These considerations are critical not only for compliance, but also for building trust and maintaining a resilient public reputation.