Modernizing government depends on successful transformation

There is an imperative for governments at all levels to deliver services that are citizen-centric and maximize the benefits that digital innovation and emerging technologies offer. 

This transformation is expected by citizens and businesses and is critical to the future prosperity of Canada.

1. It understands its citizens’ needs and preferences and provides a different digital experience for consumers and businesses.

2. It shares data, fostering interoperability and collaborates to fulfill the digital promise and better meet citizens needs and expectations. 

3. It connects across agencies, programs and services, with an agile and skilled workforce using technology to increase transparency and strengthen public trust.

1. Journey to the cloud
   An integral step in modernizing government is the migration to cloud-based platforms. Moving to cloud supports the shift from siloed government services to integrated and reliable services that follow citizen life journeys to produce a customer-focused approach.
   
   
2. Addressing the data challenge
   Government’s vision is to unlock the economic and social value of data, not only by improving how data is used to develop policies and deliver services, but also by removing barriers to better data access, use and sharing by all Canadians.
   
   
3. Designing for the future
   At all levels of government there is a continuing reliance on outdated legacy technology. Governments must demonstrate how digital service delivery and technology transformations can enhance citizen and business experiences and generate trust while reducing risk and ensuring confidence and security.
   
   
4. Simply cyber
   A robust cyber security capability equips government agencies at all three levels of government to address sophisticated threats, particularly to the essential services all Canadian’s rely on - everything from critical infrastructure like electricity and water to healthcare and citizen services.
   
   
5. Mindset, readiness & culture
   Leaders, managers and citizens need to adapt and evolve their behaviour to embrace technology enabled, data driven and digitally delivered outcomes and experiences.
   
   
6. Delivering on the government promise
   Transforming the citizen and business experience of interacting with government in a modern, digital way.
   

Modern governments need to be connected enterprises — Cloud and AI-driven technologies can help governments securely connect data across their enterprise. Better data management ensures a better experience, where people have a unified profile across all interactions with government.