Katie Bolla

Partner, Customer Practice & GTA Consumer and Retail Industry Lead

KPMG in Canada

Katie is a Partner in Management Consulting specializing in customer related services and serves as the Greater Toronto Area (GTA) Consumer and Retail Industry Lead at KPMG in Canada. Katie has extensive experience designing, building, and activating innovative, technology-enabled customer experiences and solutions to help clients transform to become more customer-centric and digitally enabled. Katie is making a difference by providing new market assessments, diversification strategies, acquisition target assessments, innovation, and customer strategies. She helps clients make informed decisions that balance robust financial, market and customer analysis, with strategic priorities. Katie combines innovation, customer insight and business objectives to design creative solutions that bring clients’ customer vision to life through front-office transformation. This work has been applied across various industries including retail, telecommunications, private equity, logistics, manufacturing, mining, and energy.

Keeping up with evolving customer expectations and needs and developing a seamless integrated customer experience isn’t easy. Katie applies design thinking, innovative processes, and technologies to solve these challenges and get better results. 

  • Advisory
  • Customer experience optimization
  • Operating Effectiveness
  • Operational efficiency, strategy
  • Process improvements
  • Risk Management
  • Transformation
  • Value realization
  • B.Comm, Business, Queen’s University