The evolution in Outsourcing over the last decade has led to a trend of companies moving from a single provider to a ‘best of breed’ multi-supplier landscape. This has led to increased complexity that requires more overarching governance.

The demand for coordinating multiple service providers in a diverse outsourced environment has become more relevant as greater numbers of smaller specialist suppliers have joined the delivery ecosystem.

Service Integration and Management (SIAM) provides this overarching layer accountable for the management and delivery of all services managed by both internal and external service providers.