A set of interconnected themes and trends are disrupting the traditional approach to claims, and insurers should consider what choices they need to make in response to help transform their organizations.

Explore our series of insightful and instructive articles below that examine the forces and trends that are expected to drive the traditional claims function into a new future of customer-centric, digitally-enabled, value-driven service and efficiency. Or watch the short video to the left for an overview.

   

Aerial view of splashing waves
Transforming claims into a strategic asset

Insurers are seizing the opportunity to transform their claims function for the future.

Two rings intersected by strings in water
New claims solutions: Transforming the value proposition

Emerging claims solutions offer new value for insurers and customers.

Overview white industrial structure in ocean
Creating a modern claims workforce: Meeting a bold new era of challenges

Evolving the insurance workforce and culture to attract critical skills for the digital er

overview of bridge road and industrial line
Operational management: Re-setting the foundations within claims

Improving ways of working for the claims function.

Boats lined up in blue water
Agile claims supply chains: Building an ecosystem of strategic partners

Aligning the supply chain with customer, supplier and insurer values

Aerial view of floating solar power plant
ESG in claims: Vision, strategies and decision making for better outcomes

Evolving customer values are asking insurers to demonstrate a focus on ESG issues

Aerial view of fuel tanker ship at port
Innovative risk approaches: New compliance and conduct solutions

Risks are evolving, and claims need clear principles for a strong and progressive culture

Top view of boat travelling in circles
Data and analytics: Unlocking the power of claims

Optimizing the claims journey with data to help improve efficiency and competitiveness

  

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