AVP, P&C Digital/Technical Products , USAA
AVP, P&C Digital/Technical Products
Jenn is a passionate digital and CX leader with almost 20 years of experience across a range of industries including banking, insurance, investments, and travel. With a foundational career at digital agencies, she worked in all facets of digital operations and brought that experience client side where she was able to drive digital and design led culture change at scale. Her client-side experience ranges from corporate strategy, digital innovation, and experience management with accountabilities over both digital and contact center experiences. Today she leads teams of digital product managers responsible for getting USAA members and prospects protected with USAA’s P&C insurance solutions.