The COVID-19 pandemic has changed the dynamics of the UK mortgage market. Significant furloughs, market stability and the ongoing health crisis has changed the ways in which buyers now look at their financial priorities and the services offered by the industry, including a clear transition of focus to digital.

We recently conducted a survey of 2,250 KPMG professionals in Australia, Canada and the UK to help mortgage lenders understand the evolving market and win the fight for customers.

Our latest insights below explore the following key themes:

  • The impact of COVID-19 on consumer expectations and demand for mortgages
  • Changing consumer behaviour across the end to end mortgage process
  • The role of innovation and digitisation in the industry
  • Sustainability as a top priority for home buyers 

Our conversation with Nationwide Building Society

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