These are pivotal times for industrial manufacturing. Manufacturers must navigate an unfamiliar environment shaped by advances in disruptive technology, economic turmoil, shifting customer expectations, uncertain labor and materials supply markets, and the world’s emergence from the COVID-19 pandemic.
KPMG professionals see the sector migrating toward a smart industrials strategy, shifting from a legacy product-centric focus to customer-centric focus empowered by digitally enabled aftermarket and field service. Future-focused manufacturers can win by embracing digitally enabled service as the foundation of both their business and operating models.
Everywhere you look, there are signals of change for aftermarket and field service in industrial manufacturing.
In this report, KPMG professionals explore the opportunity for industrial manufacturers to drive improved customer experience while enhancing efficiency and effectiveness through digitally enabled aftermarket and field service. We also discuss the challenges manufacturers are experiencing with their current efforts and the capabilities that are needed for success.
Behind the Numbers - Connected Enterprise for Industrial Manufacturing
Signals of change
Based on the signals of change, KPMG professionals have identified five strategic imperatives that manufacturers should focus on to accelerate and complete this shift.
KPMG Connected Enterprise
KPMG professionals can help you harness technology to build a connected enterprise. That's an enterprise where your front, middle and back offices are aligned. An enterprise where you're more connected with your customers, employees and business partners. An enterprise that enables you to respond quickly to market signals and pivot to help seize opportunities as they arise.
KPMG Connected Enterprise is a digital transformation approach, that’s industry-specific and customer-centric. It helps focus critical processes, functions, and relationships of a business on meeting customer expectations, creating business value and driving sustainable growth in a digital world.
Organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.
You can discover how connected your organisation is by using our diagnostic tool. It assesses you against industry best practice and highlights the opportunities and challenges that may affect your ability to become a connected enterprise.
- 2xImpact
- Insight-driven strategies and actions
- Innovative products and services
- Experience-centricity by design
- Seamless interactions and commerce
- Responsive operations and supply chain
- Aligned and empowered workforce
- Digitally-enabled technology architecture
- Integrated partner and alliance ecosystem
Get in touch
Learn more about KPMG firms' industrial manufacturing practice or contact a KPMG professional who is ready to help you address new challenges and drive growth.
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