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Digital disruption is changing the world in which we live and work. This change is driving increasing expectations among customers, and the pace of change is unlikely to slow any time soon.

New technologies are changing the fundamentals of supply chain management. To deliver on changing customer expectations, every business needs a digital road map. The challenge is knowing where to start. A steadfast focus on core capabilities is vital.

In the future, supply chains will need to be much better at picking up customer signals, analysing data, segmenting markets, calculating cost to serve and managing partners and knowledge. New roles, such as supply chain architects, will emerge and help drive the brand promise.

Tomorrow’s market leaders will excel in five key capability areas:

  • modelling the ‘voice of the customer’
  • enabling a service-oriented supply chain
  • understanding the cost of complexity
  • managing new kinds of partner networks
  • enhancing supply chain autonomy.

The success of any future supply chain organisation will hinge on defining a digital supply chain road map to enhance current performance and investing in capabilities that drive competitive advantage.


Rakesh Agarwal

Rakesh Agarwal
KPMG in Singapore

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