Transform information technology and operational technology operations for a resilient future

As operational technology (OT) becomes as critical to business continuity as traditional information technology (IT), organizations are under increasing pressure to modernize both environments.

Disconnected IT and OT systems, limited asset visibility, fragmented data and aging infrastructure are heightening exposure to cyber threats, safety incidents, unplanned downtime and regulatory risk. Without a unified approach, organizations can experience slower innovation, reduced visibility and compromised resilience across both digital and physical operations.

KPMG firms and ServiceNow help organizations connect IT and OT to enhance visibility, automate response and strengthen operational resilience — supporting confident transformation in an AI‑driven era. 

KPMG and ServiceNow deliver streamlined, end‑to‑end IT and OT transformation, combining ServiceNow’s AI‑enabled platform with a modern data foundation at the core. By embedding agentic AI, intelligent automation and real‑time workflows directly into operations, we help organizations move from reactive issue management to proactive, resilient operations. With governance, compliance and risk built in by design, organizations can gain the control, transparency and confidence needed to protect critical assets and scale transformation responsibly.

KPMG professionals bring deep sector and OT capabilities across asset‑intensive and highly regulated industries, where safety, uptime and compliance are mission‑critical. Working with ServiceNow, KPMG professionals help organizations modernize with confidence — embracing new operating models, predictive insight and new ways of working without disrupting critical operations.