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Intelligent Automation


Intelligent Automation (IA) is the technical and tactical agenda of every leader – transforming and automating business processes through software robotics, cloud computing, artificial intelligence and smart machines. IA increases an organization’s operating performance and efficiency and lays the groundwork for new and improved products and services.

At its most complex level, IA generates more value by utilizing historical data to make recommendations on how to resolve client issues and further supplement intelligence to provide new perspectives which are crucial in decision-making.

Key Challenges

  • Uncoordinated and disconnected efforts in the organization
  • Trouble scaling up pilot programs
  • Many ‘toes in the sea,' but few truly operational IA deployments 
  • Lacking the necessary expertise and tools to undertake and execute IA initiatives
  • Difficulty understanding how to better approach the effect of IA, particularly RPA and its related potential for job loss on the business
  • Change management tactics and programs are often insufficient 
  • Job reduction and retraining and reskilling are downplayed

Call to Action

Rethink the basic operating models
Keep in mind that intelligent automation is both a market issue and an advantage despite the fact that it is allowed by technology. Rethink the basic operating models in light of the advancements that IA will bring. It is not just about undertaking a sequence of technological acquisition projects; but also, it is about reinventing the market.
Dismantle functional silos and have a clear vision on how IA will affect your workforce and growth
Most executives and decision-makers are eager to take advantage of IA's future benefits. They are putting much effort into meeting their early IA targets and priorities and remain optimistic that they will quickly begin to see the results on a corporate basis. However, the statistics often seem to indicate that companies are having difficulty achieving the size they want. They are having trouble dismantling their own functional silos and are worried about how IA will affect their workforce and growth as they are still battling for the talent they need.
Strategize and incorporate IA innovations that work together
Rather than using piecemeal approaches to solve challenges, it is important to strategize and incorporate IA innovations that work cohesively together. Look at ways to improve procedures or tasks by ensuring that other infrastructure initiatives wherein the cloud, blockchain, digital data and analytics are tightly integrated.
Ensure that you have enough resources
Be prepared to invest energy and time to retrain, reskill and update your employees – a challenging multi-year effort. Be honest with regards to the number of employees that should be retrained.
Be innovative
As the IA agenda matures and progresses, be innovative in tackling IA expertise gaps, including the use of contract labor and external service providers.
Work cohesively
Ensure that corporate departments, senior management and the information technology community work together in a cohesive manner. Since IA is a business enabler, it is fueled by IT.
Lead IA efforts from a strategic standpoint
This can be done by a top-level champion who not only has the vision to lead it enthusiastically and successfully, but also has the support to mobilize the staff behind it.
Examine IA from an organization viewpoint
Examine IA from an organization viewpoint to boost its value and broaden its scope to include a range of functions. Duplicate attempts, diluted ROIs, and potential benefit underachievement are all threats that come from everyone doing their own thing. Standardized infrastructure, resources, regulation and financing pools, as well as the promotion of best practices, will all be the product of a single organization approach.
Have appropriate change management plans
Make sure you have appropriate change management plans in order to handle the shift from physical to automated labor. Recognize what new talents are needed so that you can retrain and reskill depending on a potential workforce.
Be bold and know how to pivot
Be open to mistakes. Learn from business pioneers who are not afraid to struggle but are experts at losing quickly and then succeeding in what they have discovered. Learn from your mistakes and know how to pivot, but most importantly, be bold.