Complaints

KPMG, a New Zealand partnership, and its controlled entities (together ‘KPMG’), undertakes to investigate any complaints we receive promptly and do what we can to resolve the concerns of anyone making a complaint.

If you have a complaint or are not satisfied with any aspect of your dealings with KPMG, you are invited to raise your concerns with the partner named in your engagement letter.

If you are not able to reach a satisfactory resolution in this way, please contact the National Risk Management Partner by emailing pherrod@kpmg.co.nz.

If you are still not satisfied, you may be entitled to refer the matter to an external organisation.  This includes the following, where applicable to the services provided:  

• New Zealand Institute of Chartered Accountants (NZICA)
  For a complaint involving those subject to NZICA’s disciplinary jurisdiction, see: https://www.charteredaccountantsanz.com/about-us/complaints/complaints-about-a-member.
  
  The Secretary – Professional Conduct Committee
  New Zealand Institute of Chartered Accountants
  PO Box 11342, Wellington 6142
  Tel: +64 4 474 7840; or 0800 469 422
  Email: Complaints.NZICA@charteredaccountantsanz.com                       

• Restructuring, Insolvency & Turnaround Association New Zealand Incorporated
  For a complaint involving a registered member of Association, please refer to www.ritanz.org.nz/complaints.

• New Zealand Society of Actuaries
  For a complaint involving a member of this Society, please refer to www.actuaries.org.nz.

• Immigration Advisers Authority
  For eligible complaints under the Immigration Advisers Licensing Act 2007 about immigration advisers, see: https://www.iaa.govt.nz/about-us/make-a-complaint/licensed-adviser-complaints/.
  
  The Registrar of Immigration Advisers
  Immigration Advisers Authority
  PO Box 6222, Victoria Street West, Auckland 1141
  Tel: +64 9 925 3838 or 0508 422 422

• If you wish to report possible illegal, unethical or improper conduct involving KPMG or any of its people in any capacity and do not wish to follow any of the previous courses of action, you may make use of our international hotline.