KPMG Reinforces the Importance of Customer Experience and Artificial Intelligence at the KPMG Digital Summit 2019

KPMG Reinforces the Importance of CE & AI at the...

KPMG Professional Services, one of the big four professional services firms, recently held its annual series of Digital Summits themed ‘Leveraging Insights and Experience to Scale’ and launched a publication titled ‘AI-Powered Transformation’ at the Eko Hotels and Suites Convention Centre, Victoria Island, Lagos, where the event occurred.


The event kicked-off with a welcome address from the Senior Partner and Chairman, KPMG Africa, Kunle Elebute, who stated that “This is the third in the series of events by KPMG to provide insights to organisations on how to leverage digital to create transformational value. This summit attracts a variety of business leaders from various sectors of the economy.” He continued, “This summit provides insights and perspectives on digital capabilities required to solve business, economic and social challenges spanning growth, financial inclusion, supply chain management, sales, route-to-market or operational efficiency, amongst others.”

Boye Ademola, Partner & Lead, Digital Transformation, KPMG in Africa, delivered a keynote speech on the theme of the event stating that “Being able to drive transformational customer experiences and leveraging insights from available data is critical to business growth and scale.” He further mentioned that “Underpinning successful business strategy is innovation; for us, winning comes through experience, insights and design thinking.”

The summit also featured speakers like Meaghan Johnson, Fintech Researcher and Thought Leader on User Experience Transformation; Ekechi Nwokah (Ph. D), CEO of; David Brown, Founder, dbrownconsulting; Iniabasi Akpan, Country Manager, Opay; Rolan Kab, Head of AI and Robotics, KPMG Center of Excellence, KPMG Israel; and Meital Raviv, Managing Director and Head of FinTech & Innovation, KPMG Center of Excellence, KPMG Israel.

The Summit also featured panel sessions and masterclasses on AI and Robotics, Customer Experience Transformation and Design Thinking.

About KPMG Nigeria

KPMG Nigeria is a professional services firm with deep expertise in the provision of Audit, Tax and Advisory services to clients in various industries and sectors of the economy including the public sector. KPMG is well represented in Nigeria and across the African continent. Our objectives are to provide quality services to multinational, regional and local clients and to enhance the product offering in certain previously under-serviced markets.


For more information, please contact:

Egheosa Onaiwu
Associate Director

Clients & Markets

KPMG in Nigeria

Tunji Odumuboni
Associate Director

Digital Transformation

KPMG in Nigeria

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