Customer Support and Retention Agent
The Customer Retention and Engagement solution helps banks to reduce customer churn rate by smartly identifying customers with high potential to churn by tracking and applying advanced analytics to customer behaviours. The model helps reduce customer churn rate by curating personalized messages and recommendations to resolve customer concerns or optimize customer banking experience. This model is superior to traditional chatbots because it is customer-centric rather than generic in functionality.
Benefits
- Reduced customer churn rate through early identification and appropriate intervention/recommendation
- Optimizes customer banking experience by helping customers to identity opportunities and risks in their banking pattern
- Improves customer financial outlook by alerting customers of available and suitable opportunities for investment
- Improves banks know-your-customer by frequently updating the customer relationship manager with customer-specific trends
- Controlled risk feature through human in the loop.
Target Sectors: Financial Services, Fintech, Insurance, Retail, Healthcare Providers & HMOs, E-Commerce, Media & Entertainment
Target Functions: Customer Care and Support, Marketing & Customer Engagement, Product Management, Sales / Relationship Management