Logistics: Enabling faster same-day delivery

Malaysia has one of the highest numbers of digital consumers in Southeast Asia and is considered a top e-commerce market. This growing trend has encouraged more businesses to set up e-stores and support the emergence of fleet and on-demand delivery services to send out more deliveries on time.

With the abundance of choice, customers have more power in their hands to choose the best courier service. “Customers now prefer to choose companies that can provide a better experience over brand loyalty — new services and methods need to be considered to serve new demands and win customers’ trust,” opined Alvin Gan, Head of Technology Consulting from KPMG in Malaysia.

Smart warehousing should be a part of the readiness of an organization’s infrastructure to enable faster same-day delivery, he added.

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