According to Yeoh Xin Yi, KPMG in Malaysia’s Head of Financial Risk Management, consumers can expect a more seamless experience as the financial sector undergoes digitalization.
“It will change our behavior and how we consume financial services. It won’t just be the traditional way of ‘you only use it when you need it’ and you probably wouldn’t realize you’ve been using digital financial services. It will become a seamless experience for the consumers.”
Explore how the entrant of digital banks will impact consumer behavior on Astro Awani.