Embrace change through Business Process Automation

Businesses in every industry are recognising the need for digital capabilities and improved business models to remain abreast with the constantly evolving market. At KPMG, we assist businesses in addressing such external pressures through the implementation of Business Process Re-engineering (BPR) and Process Automation initiatives to digitally transform the way a business operates by streamlining and optimising the existing business processes to foster automation and digitisation. With years of experience within the Process Automation and Digitisation space, KPMG have become leaders in this area, assisting multiple businesses, both locally and internationally, within various industries to transform previously manual and mundane processes into digital and automated processes saving an extensive amount of time and costs. KPMG leverage RPA (Robotic Process Automation) and low-code technologies to achieve their overall objectives. RPA and Low-code are helping businesses accelerate enterprise modernisation, optimise efficiency, empower employees, enhance customer experience and solve complex business problems in a fraction of the time, when compared to traditional development. Such automated solutions may be designed and developed on various platforms, such as BluePrism and Microsoft Power Platform.

Process Automation

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Process Automation

Standardise, digitise and automate your business processes to enhance efficiency and productivity within your business.

Process Automation Training

Train your internal team to automate their own business processes through our standard or advanced training programmes.

How can KPMG assist with your Automation Journey?


Planning Phase

  • Gain a deep understanding of the “AS-IS” business process
  • Identify the current bottlenecks and gaps
  • Understand the feasibility of automation


Design Phase

  • Define the “TO-BE" business process
  • Document the optimised solution
  • Define the automation technologies selected (if the optimised solution requires automation)


Automation Phase

  • Develop the automated solution based on the optimised business process
  • Perform unit and system testing
  • Perform user acceptance testing
  • Design governance model


Deployment and Refining Phase

  • Deploy the automated solution to the production environment
  • Handover the solution to the process owners
  • Refine solution requirements

Benefits of Business Process Automation


Superior Customer Experience

Increased Accuracy

Reduction of Costs

Allows for Scalability

Employee Motivation

Improved Process Efficiency


After experiencing two Bots designed from KPMG, focusing on bank reconciliations and allocations of control accounts, the finance function is running more efficiently and effectively. In fact, we estimate that we are saving approximately 75% of the time of one employee for each BOT. This is done accurately, in timely manner and at a lower cost. Our goal is to continue investing in such processes so we shift our descriptive traditional work to predictive and a real source of business intelligence to help our organization. These tools do not replace our human assets but rather compliment them.

MaltaPost plc
Local Postal Services

KPMG’s automation was key in assisting the Bank in delivering a critical project. Thanks to this automation, we managed to migrate data from one system to another in just 3 weeks. It would have taken us months and a significant human resource commitment to input the same data manually. By automating this process we ensured the data was keyed in accurately, and avoided potential human error. We are extremely satisfied with our automation journey so far and look forward to continue building on this.

APS Bank plc
Local Bank

Through the implementation of process automation, the bank has saved many hours executing daily or monthly tasks which were repetitive in nature. As an example, our invoice approval process, which would previously require 2.5 hours of daily manual intervention, was automated and is now requiring only 30 minutes of processing time, saving 80% of the manual hours invested in this process. Similarly, another of our financial processes, which was previously taking 4 hours daily to complete is now taking just 30 minutes and saving 88% of our time. Together with the time savings there is also the cost savings associated with such an investment in process automation, as well as other benefits such as an increase in quality, reduction in errors, improved employee motivation and an increase in customer satisfaction.

BNF Bank plc
Local Bank

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