Ways to elevate the retail experience
How modern technology can drive business agility, deliver seamless shopping experiences and personalise customer engagement.
Drive business agility, deliver seamless experiences & personalise customer engagement.
Date: 29 October 2020
Venue: Teams (online)
Fees: Free of charge
Time: 09:00 - 09:45
Welcome address by James Bonello, Client Services Director at KPMG's Microsoft Business Solutions team
How to elevate the retail experience by Sven Kappe, Senior Retail Consultant at LS Retail
A demo of LS Central by KPMG's Microsoft Business Solutions team
Using POS and ERP data to better understand your customers and improve digital marketing effectiveness by Marc Rizzo, Subject Matter Expert at KPMG
Question and Answer
Today’s retailers are competing against the best experiences every industry offers. Customers want the speed and ease of Amazon, the personalization and choice of Netflix and the convenience of Uber. This means that retailers need to:
- Put the customer experience at the centre
- Become as flexible as today‘s customers
- Easily manage returns across all channels
- Give customers the visibility they demand
- Offer experiences that go beyond traditional retail
- Know their customer and get personal
This is where the Unified Commerce concept comes in.
A unified commerce platform breaks down siloes across your business, giving you all the functionality you need to run your business without having to use multiple systems. With unified commerce, you get a whole stack within just one software solution. You can sell on different channels, manage orders and inventory, plan and track marketing campaigns and customer relationships, see what goes through your Point of Sale, set prices and offers, and so on – all without having to switch software system. All your channels are brought together and connected in real time, giving you a complete view of your entire operation, as well as of every instance your customers interact with your business.
Would you like to learn more about how you can elevate the retail experience? Join us for a morning virtual event (register below) presented by KPMG’s Microsoft Business Solutions team and LS Retail who will be sharing insights and expertise on these topics.
KPMG Malta will be recording the session. This video will be used by KPMG Malta to share news about the event, and to publicise the said event. Images or videos may be used in press releases, printed publicity and published on social media. Upon applying for the event, you are consenting to show in the recording and have it used by KPMG Malta as stated above.