Reimagining public transport in India

Reimagining public transport in India

This paper focuses on developing customer-centric public transport systems using technology for better customer experience and efficiency in operations.

Reimagining public transport in India

The paper principally makes the following assertions:

  • It starts with a revised definition of public transport. It asserts that public transport is the transport system for the public at large and not necessarily being provided by public sector enterprises (as has traditionally been the case)
  • Secondly, it proposes that the definition of public transport should cover the entire door-to-door travel span of the user involving third-party infrastructure or resources and thus should cover all non-self-owned motorised or even non-motorised transport means
  • Thirdly it argues for public transport to be made amenable to technological innovations that can enhance user experience and make transport safe and efficient
  • Fourthly, it asserts that the role of public authorities is principally to create an enabling environment for transportation and to regulate adherence to service standards rather than providing transport itself, which may or may not be in public hands
  • Finally, it suggests that financing follows form. An organised sector with limited revenue leakage and integration opportunities provides for better cash flow visibility, thereby promoting various innovative financing. The demand exists and commuters are willing and possibly able to pay. Bringing it all into a single basket makes the entire system more viable.

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