January to March 2015

Key highlights:

• 1Q15 has opened up the year on lines similar to previous first quarters of the last few years with lesser deal activity. But this is portent of an increased number of deals in the coming months as with the previous years
• Worldwide in 1Q15, 148 ITO contracts worth USD17.7 billion and 9 BPO contracts worth USD1.8  billion were signed
• Globally 35 IT-BPO bundled deals were signed in 1Q15 with contract value worth USD2.2 billion
• The average deal tenure has been consistently decreasing since 3Q14, with a sharp decrease of twelve months as compared to 4Q14 to 3 years 2 months in 1Q15
• Defense continue to be the top consumer of IT-BPO services contributing to 32 percent in terms of value of all outsourcing deals signed in 1Q15. Banking and Financial Services followed next with 24 percent contribution
• IT infrastructure and Transactional Services contributed USD6.5 billion and USD770 million respectively and were the largest procured services globally within ITO and BPO outsourced services respectively
• Average annualized contract value in 1Q15 was USD38.5 million as compared to USD27.0 million in 1Q14 showing an increase of 43 percent between the two quarters