Customer Satisfaction Survey (CSAT) Solutions by KPMG

Customer Satisfaction Survey (CSAT) Solutions by KPMG

CSAT survey is an abbreviation for Customer Satisfaction survey. CSAT is a measure of how satisfied customers are with a company’s products or services.

CSAT Survey Solutions

Customer satisfaction survey (CSAT) enablers

  • Understanding of the expectations of customer and the level of satisfaction from the services offered
  • Align of organisation’s efforts towards achieving higher level customer satisfaction
  • Help organisations with the focus areas to align their efforts to increase satisfaction levels.
  • Collect feedback on the loyalty of customers by providing insights on the promoters and detractors of the company
  • Defined action plan and suggestions to improve on satisfaction levels for clients

KPMG key differentiators

  • Ability to provide a wide-ranging solution starting from the identification of business problem and recommending business solutions including support for improvement initiatives
  • Expertise in in-depth analysis and reporting to provide a comprehensive view and uncover hidden issues
  • Correlated efforts to capture and improve CSAT and ESAT using the same tool
  • Solution accelerators through processes and templates customised to suit organisations
  • Extensive experience in customer management including seasoned customer centric coaches with global experience

For more details on Customer Satisfaction Survey (CSAT) Solutions:

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KPMG (Registered) (a partnership firm with Registration No. BA- 62445) converted into KPMG Assurance and Consulting Services LLP (a Limited Liability partnership firm) with LLP Registration No. AAT-0367 with effect from July 23, 2020.

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