Customer satisfaction survey (CSAT) enablers

• Understanding of the expectations of customer and the level of satisfaction from the services offered
• Align of organisation’s efforts towards achieving higher level customer satisfaction
  
• Help organisations with the focus areas to align their efforts to increase satisfaction levels.
  
• Collect feedback on the loyalty of customers by providing insights on the promoters and detractors of the company
  
• Defined action plan and suggestions to improve on satisfaction levels for clients
  

KPMG key differentiators

• Ability to provide a wide-ranging solution starting from the identification of business problem and recommending business solutions including support for improvement initiatives
  
• Expertise in in-depth analysis and reporting to provide a comprehensive view and uncover hidden issues
  
• Correlated efforts to capture and improve CSAT and ESAT using the same tool
  
• Solution accelerators through processes and templates customised to suit organisations
  
• Extensive experience in customer management including seasoned customer centric coaches with global experience

For more details on Customer Satisfaction Survey (CSAT) Solutions:

Contact us: in-fmbusinessexc@kpmg.com