Customer Centricity and Quality Themes
Customer Centricity and Quality Themes
Establishing a strategic advantage amid uncertain economy requires a systemic shift from the commodity to the customer. One of the important aspects for a customer centric approach is being sensitive to client needs and proactive interaction with clients.
Putting up a robust measurement system alone is not sufficient; the key is to understand what the results are indicating and to act upon it to make any changes. KPMG in India follows a detailed effective measurement and management process.
Themes under Customer Quality and Centricity
Customer experience management
The KPMG in India advantage
- Unique combination of CARE and CSAT to leverage benefits of unbiased feedback for holistic improvement
- Transform feedback management through Enterprise Feedback Management
- Flexibility of applying the complete framework or individual themes as standalones
- E2E business solutions for identified business problems
- Increased share of wallet by internal cost reduction programmes
- Solution accelerators through processes and templates customized to suit organisation
- KPMG in India has more than 20+ years experience in Customer Management including customer centric coach with global experiences
- KPMG in India has access to KPMG's Global Centre of Excellence, enabling them to better advise clients.
For more details on Customer centricity and quality services:
Contact us: in-fmbusinessexc@kpmg.com
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