Technology will continue to transform the way businesses function and how society interacts as a whole.
KPMG, along with our global alliances, is working to shape the change — integrating new technology into business models and processes — while showcasing insight-based opportunity with every innovation.
To stay ahead of the curve, we continue to make significant investments in our own digital transformation. We are now entering year three of our multi-year US$5 billion investment focused on technology, people and innovation. This investment is not only accelerating our own digital transformation but strengthens the support we can offer our clients on their digital journeys.
KPMG professionals use leading-edge technology to deliver sustainable and effective change, enabling organizations of all sizes to become higher performing, more resilient and secure — ultimately helping to create more value for clients.
Building a workplace for the future
Ways of working are constantly evolving, and we’re building a workplace for the future — creating a consumer-grade digital experience for our more than 236,000 partners and employees across the global organization. We’re helping our people adopt and enhance new collaboration and communication tools, enabling them to deliver quality, excellence, and global consistency. Through this constantly evolving workplace, we are connecting our people, globally, through Microsoft Teams — with more than half a billion Teams calls across the network in FY21.
Elevating to the cloud
We continue to evolve our cloud-based digital platform — enabled by Microsoft Azure — to create a globally consistent and secure technology environment for our people and our clients, This provides KPMG firms more autonomy and flexibility to build, run, and deploy their own technology solutions in the cloud. Our hybrid and flexible model allows us to implement our digital solutions in the major cloud environments, regardless of our clients’ cloud vendors and is therefore available to all clients, across the globe. With all KPMG firms and people now on one platform, we have made sharing technology solutions and intellectual property easier so KPMG firms can grow at pace and with ease.
Understanding the value in purpose-driven technology
Technology is no longer just a tool to rationalize processes and reduce costs. It’s now being used as a catalyst for good — technology with purpose and impact.
Digital technologies are coming of age and should no longer be seen as mere tools to enhance efficiencies. There’s increasing pressure from stakeholders, based on the understanding that technology can — and must — be a force for good. And together, with our alliances, we continue to help organizations actualize this opportunity.
Global Head of Advisory
Closing the digital transformation gap
We see a significant gap arising between the demand for digital solutions and applications and the talent within organizations currently able to meet that demand.
The current landscape has accelerated the need to democratize technology. To upskill our people and unlock new low-code/no-code technologies that empower them to build their own solutions faster — and at a fraction of the cost — we introduced the KPMG Citizen Developer Program.
Global Head of Technology and Knowledge
The KPMG Citizen Developer Program is the next step in our own digital evolution. The goal is simple: to give our people more autonomy and responsibility to create technology solutions while empowering them with the right tools, the proper guardrails, and the support they need to bring them to life — building a thriving community of like-minded colleagues across the global organization.
Creating value through strategic alliances
There’s no ‘one size fits all’ approach when it comes to digital transformation — and to continue providing leading-edge solutions, we’ve strengthened our ecosystem of strategic alliances that we work shoulder-to-shoulder with to address our clients’ toughest business challenges.
Today, KPMG has more than 26 global or multi-firm strategic alliances — and as needs evolve, we will continue to expand our portfolio. This is underpinned by additional local alliances and collaborations with start-ups and academic institutions. As a result, business generated with our alliances continues to significantly increase year-over-year — solidifying the power of our alliance-driven digital solutions and delivering positive outcomes to businesses, governments, and society.
Our deeply integrated work with our alliances was reflected in several accolades and recognitions over the past year, including:
- ServiceNow 2021 EMEA Transformation Partner of the Year
- ServiceNow 2021 Global Industry Solutions — Healthcare Partner of the Year
- Workday 2021 Partner Industry Innovation Award — Healthcare
- Microsoft Business Applications 2021/22 Inner Circle Award
Together with our alliances, we’re helping clients to grow and transform their businesses into digital, data-driven, scalable enterprises. With ESG listed as a global imperative for many organizations, KPMG is helping clients move from crisis to confidence — providing smart digital solutions to help solve their most pressing business challenges.
Global Head of Strategic Relations & Investments
Innovation is in our DNA — and it is having an impact in the marketplace. Over the past year, leading analysts have recognized KPMG for innovation, scalable end-to-end business transformation, and co-innovation with clients spanning data, analytics, artificial intelligence and automation:
A leader in IDC MarketScape: WW Microsoft Implementation Services 2021
A leader in The Forrester Wave TM: Global AI Consultancies, Q1 2021
A leader in IDC Marketscape: Digital Strategy Consulting Services 2021
A leader in HFS ServiceNow Services Top 10 Evaluation 2021
For a full list of KPMG's industry analyst accolades, click here.
Managing compliance in a digital world
An aspect of digital transformation that can’t be overlooked is the opportunity for effective solutions to manage risk and to comply with rapidly changing regulatory requirements.
From an audit perspective, our KPMG Clara smart and intuitive audit platform, powered by Microsoft Azure, is one of the leading technological innovations in the industry. As a fully integrated, scalable, cloud-based platform, it enables the enhanced audit methodology through a data-enabled workflow. The platform integrates new and emerging technologies, with advanced capabilities that leverage data science, audit automation, and data visualization. Advanced collaboration capabilities such as KPMG Clara for clients, gives a 24/7 window into the status of an audit, all in one place. The result is greater interaction that consists of more targeted and meaningful conversations about specific findings, risks and insights.
The KPMG audit benefits from our many alliances with leading technology companies like Microsoft, working to ensure our technology and capabilities are second to none. It’s all part of the transformation of audit to harness the power of leading technology that will facilitate our mission to provide higher quality results.
Global Head of Audit
Compliance programs can also be difficult to maintain and come with significant operational risk, especially in today’s rapidly evolving environment. In response, we launched KPMG Regulatory Driven Transformation — solutions designed to optimize risk and automate compliance. These solutions help manage identification of counterparty and client risk, financial crime, bribery and corruption risks, as well as helping clients find opportunities that are created by regulatory change.
Managing tax and statutory compliance in an increasingly complex economic and regulatory environment is no easy task. Rapid globalization, new tax law developments, changes in accounting standards and increased demands from tax authorities are furthering the burden on organizations.
Technology underpins our investments in both compliance and strategic tax advisory services, and we continued to make significant investment this past year in the KPMG Digital Gateway — our cloud-native single platform solution powered by Microsoft Azure. The platform provides access to our full suite of tax and legal technologies and services — enabling an efficient and effective global delivery model, a differentiated user experience and an enhanced ability to turn data into value.
Reopening at Uber speed
KPMG in the US helped Uber leverage ServiceNow technology to create workplace and mobile solutions for getting back to work. As Uber prepared to reopen its offices globally during the COVID-19 pandemic, the KPMG team and ServiceNow worked together to create a fast and efficient, technology-based solution.
Watch the summary video here.
Transforming health equity
Early on, it became increasingly clear that the pandemic had a disproportionate impact on racial minority and ethnic minority communities. To address this inequality, Morehouse School of Medicine (MSM) teamed up with KPMG in the US to pursue and win a grant from the US Department of Health and Human Services, Office of Minority Health. With this funding, the MSM team launched the National COVID-19 Resiliency Network — a platform that helps to deliver health-related information to communities hardest hit by the pandemic.
MSM asked the KPMG in the US to apply its digital transformation capabilities to help with the build and day-to-day running of the network’s technology infrastructure and platform — enabled by Salesforce. This platform encompasses a communication strategy developed by leading health disparities researchers and marketing organizations and is targeted at disproportionally impacted communities. The National COVID-19 Resiliency Network helps communicate and disseminate information by linking the country’s most vulnerable populations with the right care at the right time — aiming to decrease overall infection and death rates.
Even though the platform was built to address the current pandemic, the KPMG US team believes it’s flexible enough to help with any health crisis, including disease surveillance, disaster response, academic research, community health management and outreach, and health plan member management.
Learn more about how KPMG's Healthcare practice is helping organizations and governments transform the healthcare ecosystem.
A journey to transformation for Spectrum Health
KPMG in the US helped Spectrum Health create a unified employee experience on the ServiceNow platform. The team helped Spectrum Health provide quality and consistent employee experiences while simultaneously improving the efficiency and effectiveness of its service delivery teams using the platform to enable the business transformation. Watch the complete story here.
Helping Wilson Group reimagine the motorist experience
For nearly four decades, Wilson Group has set the standard for the transport infrastructure network across five divisions in Hong Kong (SAR), China: parking, tollways, technology, smart mobility, and facilities management. Identifying risks and opportunities from the evolution of the mobility market and disruption from new business models, Wilson Group wanted to better engage the motorists of Hong Kong (SAR) by capturing customer insights, and in turn, increase the value they could provide them.
KPMG China was tasked with the end-to-end implementation of the resulting motorist-centric ecosystem proposition to acquire motorists, better engage with them, and capture customer insights to identify untapped revenue potential. KPMG China leveraged the global digital platform and Microsoft technology to accelerate the development of the proposition. By working together and enabling a multi-sided ecosystem, KPMG China was able to bring Wilson Group’s goals to life by helping to better understand the motorist segments with rich profile information that builds new revenue streams and uncovers market opportunities — ultimately helping to increase the customer lifetime value and positioning Wilson Group for future success.
Most recently, KPMG China and Microsoft Hong Kong teamed up with Wilson Group to power WIL, Hong Kong’s first all-in-one digital engagement platform and loyalty program for motorists. Launched in September 2021 by Let’s Go Limited under Wilson Group, WIL gathers useful information on designated car parks, speed cams and electric vehicle charging stations and fuel stations, on top of the latest car-related services in town such as car wash, auto repair, and towing services for members. It features an integrated rewards program that allows members to earn points in order to redeem for discount offers with designated merchants for parking, refueling, maintenance services, and more.
2021 Transparency Report & Our Impact Plan
Throughout this webpage, “we”, “KPMG”, “us” and “our” refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity.