Hiroaki Ijima

After working as a system engineer at a major foreign Sier and launching the Japanese subsidiary of a foreign ERP software vendor, he became a management consultant in 2002. Worked for two comprehensive consulting firms before assuming his current position. He has worked on a wide range of topics from business strategy formulation and BPR to system development and BPO. In 2013, at the dawn of the digital age, he launched a consulting business specializing in digitalization, and has been involved in customer experience transformation based on redefining the value provided in a digitalizing society. Currently, he is in charge of business strategy formulation in the service sector, and organizational and operational transformation and company-wide digital transformation based on customer experience transformation. He is supervising Customer and Operations (service sector) at KPMG Consulting. He is also in charge of marketing.