Here is an opportunity to share your experience and suggestions with CBEC

In order to address the issues faced by the taxpayers and enhance ease of doing business, the Central Board of Excise and Customs (CBEC) conducted a survey last year with the help of KPMG in India and the Federation of Indian Chambers of Commerce and Industry (FICCI). This survey was launched in August 2015 and received an overwhelming response from the taxpayer community, in India.

Pursuant to suggestions received from the taxpayers, CBEC has introduced several measures to help improve ease of doing business in India. CBEC also created a dedicated institution to address the taxpayer services namely Directorate General of Taxpayer Services.

This year too, KPMG in India and FICCI intend to conduct a similar survey on behalf of CBEC to get a sense of the impact that policy reforms have made on the ground in the last two years and whether they have seen an improvement in the areas of their concern.

How would you benefit?

The objective of the survey is to take feedback from the taxpayers about their experience in dealing with customs, central excise and service tax departments, which is proposed to be used by CBEC for further improvement in the business processes.

Please share your experience

We request you to spend 10 to 15 minutes of your valuable time to complete this survey by sharing your experience in qualitative and quantitative terms, wherever relevant. We expect to close this survey by 11 June 2016 for all respondents. This is a closed loop survey; the results of which shall be used by KPMG and FICCI to prepare a survey analysis report, and present it to CBEC.

Please click here to access the survey Start the survey

Should you require any further information or have any difficulty in accessing the link, kindly contact Mizaanali Lokhandwala at

We look forward to your wholehearted participation.

Please note that high level of data confidentiality shall be maintained. The information captured will be used for analysis purposes only and no responses will be attributed to individuals/organisations. All responses will be looked at in strict confidence, with the results made available in an aggregate form.