Since the pandemic has reshaped our lives from how we shop, travel, work, to even how we breathe, we believe this reorganisation is going to have a significant long-lasting impact on the way businesses design products, services and operate as well as engage with customers in the future. Hence, it is our intent to share the consumer behavioural changes that will be pivotal in shaping the BFSI sector in future and will act as a guiding map for financial entities to start redesigning their strategy, product, services and experiences.

Key contact

Prasanth Shanthakumaran


KPMG in India


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