This publication articulates the importance of digital in driving financial inclusion in India.  Digital banking can play role of a catalyst in achieving the goal of financial inclusion in an economically beneficial manner. This report gives a good illustration of enabling developments and opportunities with respect to digital banking in financial inclusion. Some of the highlights are:

• Indian consumers have shown tremendous preference for digital technologies, which is reflected in tremendous growth rates in e-commerce and mobile phone adoption.
• Government of India and RBI, as part of Digital India and Financial Inclusion agenda, have launched a slew of initiatives and changes to enhance penetration.
• Banks need to invest in building more capabilities to enhance service simplicity, availability and interoperability.
• Need for ecosystem players to adopt a holistic approach on going digital and integrating business strategy covering all constituents to create a remarkable customer experience.