Conduct & remediation in the energy sector

The power & utilities sector has proven to be a challenging environment for Irish energy providers and their customers over the last 12 months. The continued rise in energy prices and the cost of living crisis has created headlines, with average electricity prices increasing by ~23%.  There is now an opportunity to support customers in vulnerable situations to a standard not currently seen, but increasingly expected in the energy sector. 

Our Conduct Risk & Remediation team outlines some of the key trends emerging and how our team can help Energy providers in our report.