Lana is KPMG Ireland’s Customer Experience Lead and has over 12 years’ experience working internationally across the financial service and consulting sectors. She has significant expertise in designing and delivering customer centred sales and service transformation programmes across industries.
Lana specialises in helping organisations to better understand the needs of their customers, build experience excellence into customer journeys across channels and grow sustainably in an increasingly digital world.
Customer experience optimization
B.A. (Human Geography), First Class Honours, Kings College London