IT Consulting

We provide expert support for IT management, development of IT strategies, and their implementation.

An IT strategy clarifies the processes, actions, and capabilities through which IT can best support the organisation in achieving its business objectives. Based on our experience, IT management benefits from having its own guiding strategy, which defines IT’s role within the organisation, establishes a vision and goals, identifies areas for improvement, and prioritises the steps for developing operations.

Maturity assessments act as a snapshot of the current situation and as a tool for planning the organisation’s future development directions. The results of these assessments produce a list to guide IT management improvements.

Our Solutions

• Execution of IT strategy process: We assist IT organisations in implementing business strategies, operating cost-effectively, agilely, and predictably, and driving change.
• Executive support and coaching in IT strategy development: We support in envisioning and describing the desired state and help create roadmaps to reach these objectives.
• Maturity sssessments: Targeting either the entire IT function or specific IT processes, we help organisations understand the current state of their operations and processes, as well as identify areas for improvement.

Our Connected Enterprise approach aids in identifying the most effective investment areas, building a competitive service and product portfolio, and creating an efficient organisation capable of driving change. This approach helps to understand customer needs and systematically develop business in a customer-centric manner.

Powered Enterprise is our approach to organisation and process consulting. Using our methods and tools, we address typical challenges in transformation projects. Our key tool for executing these projects is the Powered Enterprise Target Operating Model (TOM).

The Target Operating Model consists of six layers essential for successful transformations: functional processes, people and roles, service delivery model, technology solutions, performance insights and metrics, and governance model. The Target Operating Model provides a comprehensive view of change requirements at the organisational level, particularly from a process perspective.

Our Solutions

The Powered Enterprise concept enables clients to adopt new ways of working as part of their transformation. The Powered Enterprise Target Operating Model ensures that no complete processes or process parts are overlooked. This concept has been successfully applied to both small and large businesses, regardless of their stage in the transformation journey.

Three Key Reasons to Choose the Powered Enterprise Approach:

• Powered Enterprise considers all aspects of the transformation, not just the technology
• The Target Operating Model includes predefined responses for clients, eliminating the need to start from scratch.
• Delivering business value is at the core of guiding the project

Enterprise Architecture provides a unified framework for development initiatives.

In a rapidly changing operational environment, it is vital to manage the overall structure, the various components of the organisation, external elements, and their interrelationships. Architectural work ensures the systematic and strategically aligned development of the organisation.

Enterprise Architecture takes into account the needs of different business units and creates a consistent framework for addressing technological requirements and developing processes, information management, and systems.


Our solutions

• Customer-centric planning for transformation projects. Planning begins with a systematic understanding of customer needs, expectations, and behaviour. By focusing on customer insights, seamless interaction among people, business, and technology is achieved, enhancing the efficiency of organisational processes.
• Information-aware execution of transformation projects. Unified practises in information management ensure the relevance, usability, and quality of data. The requirements of laws and regulations, such as the Information Management Act and the General Data Protection Regulation (GDPR), are taken into account in information management
• Organisation-wide implementation of transformation projects: Identifies development areas within the organisational environment while being aware of their impacts on the organisation and its operating models. We ensure that development initiatives align with the strategy and architecture, so that the right things are done in the right way.
   

Leveraging modern technological solutions is a fundamental prerequisite for effective and efficient business operations in many organisations. Finding the right solution and building a strategic partnership with a technology vendor requires in-depth market and technology knowledge. The adoption of technologies, in turn, demands the capability to manage complex projects that bring together business, technology, and multiple stakeholders.

The level of difficulty is further increased by rapidly evolving technological innovations and changes in the business environment. In addition to current needs, it is important to understand the ability of acquired solutions to serve the organisation in the future as well as the compatibility of the chosen solution with the selected architecture. In implementation projects, it is advisable to make choices that will not be costly or impossible to change in the future.

Our solution

With our support, your organisation will succeed in the procurement and implementation of technological solutions.

Our approach, KPMG Powered Enterprise, offers ready-made solutions and processes for different industries, functions, and technologies – enabling results to be achieved faster and more cost-effectively.

As an independent operator, we ensure that you find IT solutions that truly meet your business needs. The working methods and delivery models we use have benefited our clients around the world. We have successfully supported our clients in large-scale technology initiatives and business transformations.

Our experts are experienced and certified professionals in project and technology management. We assist our clients in various roles and ensure that implementation stays within defined parameters and achieves the set objectives. We can act in project or program management roles, as specialists in sub-projects, or provide an external perspective through our project evaluation methodologies. Our expertise covers key project management methods and tools.

The desired benefits and transformation of organisational culture are realised through people-centric change management.

Change management is not a separate task at the end of a project, but an integrated function from the very beginning of planning. Change management experts support project planning by comprehensively considering aspects of change management, such as required roles and competencies, needs for communication and training, as well as identifying potential risks to the success of the change. During the project, change management specialists help the business identify what will change as a result of the project in relation to the current state, and what actions are needed to ensure that project deliverables are effectively adopted, people are committed to the new way of working, and the targeted benefits are achieved.

Our solution

We support organisations in the successful implementation of digitalisation projects and in developing overall organisational change capability.

• Assessment of organisational change capability
• Change management support during the project
• Planning and implementation of communication and training
• Supporting leaders, managers, and employees through change
• Building change capability in the organisation
• Impact assessment before and after the change

Our experienced experts can help ensure the success of your project. We use an international change management framework and its tools (KPMG Behavioural Change Management).

Software asset management plays a critical role in the IT environments of organisations. Today, software is used in various cloud services as well as locally in on-premises data centres and on endpoint devices. The overall landscape contains a wide variety of licensable software and services, where both the incurred costs—as well as the potential for savings—can be significant.

Managing software assets and optimising costs without efficiently managed processes and appropriate tools is difficult and can lead to unpredictable risks and expenses.

Without a clear overall picture, it can be difficult for an organisation to identify which software licences it owns, how they are used, and what risks are associated with them. Often, this is due to insufficient or unclear governance processes and management tools. Good software asset management also supports maintaining information security and managing risks.

Our solution

We offer software asset management services, which help our clients assess their current state and plan and implement effective management practises and supporting tools. With our software asset management services, costs can be optimised, risks reduced, the efficiency of IT management and information security improved, and end-user satisfaction enhanced.

We always tailor our services to the client’s needs, which may include, for example, assessment of existing capabilities, planning of target-state operating models and processes, as well as support in selecting and deploying software asset management tools. We also perform licence audits on behalf of several leading software vendors, which has resulted in our particularly extensive expertise in software licencing rules, including those of Microsoft and IBM.

The broad expertise of our international network scales to serve organisations of all sizes and types. Our technological competence is supported by the KPMG Powered SAM governance model, which enables us to provide a best-practise operating model for software asset management.