Driving business process excellence with alliances

When KPMG and Microsoft combine advanced technologies, industry insight, creative thinking, and established top-level expertise, these two global organisations can support companies in complex business challenges and ongoing change.

Whether it is about expanding a company into new geographic regions, developing new products, or recruiting employees, the processes that guide an organisation and their alignment and scalability can become complex. Market forces—such as evolving data privacy regulations, fluctuating currency exchange rates, and geopolitical tensions—add to this complexity and require systems and tools that are more responsive and provide more agile support for the business.

KPMG and Microsoft have worked closely together for years to offer their clients the best possible solutions. This partnership has been further strengthened with a significant multi-year collaboration agreement.

Our solutions

We build applications tailored to your needs, automate manual processes, and analyse data. This helps you reduce the risk of errors and improve your decision-making. When you start your digital transformation, you can rely on our professionals and business-driven approach. We deliver effective Microsoft technology-based solutions that help you achieve meaningful and sustainable business outcomes.

KPMG Connected Enterprise, Powered Finance, Powered Supply Chain, and Powered Marketing, Sales and Service can help organisations achieve technology-enabled business transformation in a seamless way. By leveraging the Microsoft Common Data Model operating model, industry-specific frameworks can be aligned with key strategic areas. These frameworks support digitalization in a way that creates rapid and predictable value while also aiming to build long-term business value.

The new security solutions built into Microsoft products can also help reduce the need for other products, simplify maintenance, and improve security.

Celonis is a software specialised in process analytics and process automation. It provides a single platform that enables companies to gain full transparency into their processes, identify inefficiencies and bottlenecks, and analyse the root causes of issues. The automation and AI features of Celonis further enhance process efficiency.

The tool consists of three components, which together form the EMS suite (Execution Management System). The first component provides a 360-degree view of data, supporting the integration of Celonis with ERP and CRM systems and various data warehouses. It also enables the required data transformations effortlessly. The second component (process intelligence) analyses processes and visualises the outcomes. The third component defines action flows for interventions and allows automation and correction of identified process inefficiencies.

Our solutions

We help our clients leverage Celonis technology to understand their current state of processes and to improve efficiency in various ways, including:

• Proof-of-concept implementations
• Celonis consulting and support for technology adoption
• Setting up a Celonis Centre of Excellence team
• Creating a process mining strategy, identifying and prioritising targets

Workiva is our technology partner specialising in reporting and risk management, offering cloud-based tools to streamline and automate various processes. With Workiva, organisations can bring together both internal and external stakeholders to achieve the best possible outcomes as efficiently as possible. Workiva enables real-time collaboration, which facilitates data collection and report creation and ensures process transparency. The core solutions of Workiva include the collection and reporting of financial and sustainability data (external and internal, XBRL, and final design), as well as the standardisation and streamlining of risk management processes (Internal Controls, Internal Audit, Enterprise Risk Management, Policy & Procedure management).

Our solutions

KPMG and Workiva operate as global partners. In our collaboration model, Workiva provides our clients with the technology licence and platform. KPMG acts as the implementation partner, enabling smooth adoption of the new technology and optimisation of process architecture on the Workiva platform.

Workiva’s technology effectively addresses the fundamental challenges of reporting and risk management, where fragmented and diverse data and stakeholders create inefficiency and increase exposure to errors. KPMG has collaborated with Workiva in the Nordics for several years, and we have completed numerous successful process implementations in all of Workiva’s key strengths.

Thanks to functional technology interfaces and KPMG's strong experience, implementing a single area (e.g., sustainability reporting) on the Workiva platform takes 3–6 months from start to finish, depending on the organisation.

To build sustainable and profitable business, companies should be able to anticipate which factors will shape their future operating environment and how they need to evolve to keep up with change. In the midst of changes in the business landscape, it can be challenging to understand how to align business objectives with customer needs, how to improve customer experience and loyalty, and how to differentiate from competitors while simultaneously enhancing the company’s performance.

Human-centred design creates a solid foundation that enables organisations to effectively develop both existing and new business. With this approach, organisations can create new innovative products, services, and experiences, as well as optimise existing operating models by focusing on feasibility, viability, and desirability. Leveraging participatory methods helps understand the needs of both the organisation and its customers.

Our solutions

We offer comprehensive human-centred business development—designing operations at all levels of the company around the needs of customers and users. We help your organisation become more customer-centric and provide tools to enable change. We facilitate decision-making and engage stakeholders to create lasting and desired change. In addition, we support information visualisation, user interface design, and audits related to customer-centricity, user experience, and accessibility.

Our services include, for example:

• Business design
• Service design
• Customer experience development
• Facilitation, engagement, and change management
• Increasing organisational customer-centricity and developing supporting tools
• UX/UI design as part of service development
• Ensuring accessibility

What unites today’s most successful organisations is that they are pioneers in understanding their customers’ expectations and needs, and they leverage this strategically—offering experiences that strengthen loyalty.

Excellent customer experience is a constantly moving target, made challenging by ever-increasing customer expectations and the growing number of touchpoints created by digital channels, all of which must work seamlessly together.

We help build strong customer loyalty and profitable growth by co-creating and implementing business models that give customers a real voice. Genuine interest in the customer creates the foundation for growth.

Our services

Customer strategy, customer experience, customer data and analytics, and a customer-centric organisation are the enablers of customer-driven success that we help our clients harness.

• Creating a customer strategy
• Customer experience analysis and development
• Customer data and analytics solutions
• Building a customer-centric organisation