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      Overview

      The Business Performance Services (BPS) function focuses on enhancing organizational efficiency, effectiveness, and governance through the design and implementation of best-practice frameworks, structures, and processes. Our BPS team supports clients in aligning their operating models, governance structures, and internal processes with strategic objectives to drive sustainable performance improvement and organizational resilience.

      Through a holistic and results-oriented approach, we help organizations optimize their operating model, clarify roles and responsibilities, strengthen governance and accountability, and embed risk and compliance practices within their business operations. .

      Our key service offerings under BPS include:

      • Target Operating Model (TOM) Development
      • Organizational Structure & Job Descriptions.
      • Corporate Governance Charters & Policies
      • Delegation of Authorities (Authority Matrix)
      • Compliance & Risk Management Function Development
      • Business Processes, Policies & Procedures (PPP)

      Target Operating Model “TOM”

      A Target Operating Model is a visual representation (captured in a series of documents / artifacts) of the organization’s ‘continuing’ design decisions, including its structure, functions and relationships, required to execute its business strategy.

      It is driven by the vision, values and desired capabilities and typically incorporates:

      1. Structure: Governance model and organizational design
      2. Function: Core functions and supporting functions
      3. Relationships: Internal and external
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      Value chain

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      Organization

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      Process

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      Markets

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      Geography

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      Products / services

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      Distribution channels

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      Customers

      Organizational Structure & Job Descriptions

      Post assessment of org. structure, KPMG will recommend the design structure in detail covering all levels, verticals, functions, geographies. Multiple discussions will be held to validate the same.

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      As Is Assessment

      State the current business context and future aspirations, opportunities and ambitions to be addressed, and the critical future business factors to be identified

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      Benchmarking

      Review relevant business models in KPMG database to adapt the suitable organizational design that caters for the company’s vision and recommend it appropriately

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      Recommend Design

      Give recommendations on the future design by analyzing the current design, removing the key challenges, benchmarking with comparators and developing the aspirational high level design principles and macro-level structure options

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      Deliver

      See how the future state vision comes to life through the detailed micro-level design and transition planning and assess impacts at the individual role level

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      PART 1

      Inputs from Different Sources

      Inputs to write JDs to come from:

      • Discussion with job holder
      • Activities list from survey
      • Existing Job descriptions requirement
      • Process and technology
      • Inputs from HODs
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      PART 2

      Recommend Design & Component of Job Description

      Key components of JDs to include:

      • Job code
      • Reporting Structure
      • Minimum qualification
      • Required Skills and competency
      • Report structure
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      PART 3

      Validation and its Application

      The following module form the last part of JDs:

      • Get the JDs validated from HOD and managers Once finalized, ensure JDs are made available to all role holders
      • Use of JD in recruitment & setting expectation for performance
      • Define a revise date

      Delegation of Authorities (Authority Matrix)

      Authority Matrix includes the various financial, administrative and operational decisions regarding the strategic level covers all company's activities that are expected to be taken by the Company’s management. The main features of this matrix are:

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      The Authority Matrix will determine for each decision the managerial/authority level that is responsible for preparation, revision or approving the decision, in addition to the authority limit for each level according to the organization structure and hierarchy

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      Parallelism between responsibility and financial and administrative validities

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      Compliance with the organizational standards mentioned in the company’s organizational structure

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      Flexibility in giving some validities to facilitate the work

      Corporate Governance Charters & Policies

      An effective governance framework establishes appropriate mechanisms to guide organisations towards the achievement of their strategic objectives through effective decision making, delegation and oversight. To achieve this, organisations must determine the right balance between Board engagement, oversight and management level responsibilities. 

      Board & ITs Committees

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      BOD Charter

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      Nomination & Remuneration Committee Charter

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      GRC Committee Charter

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      Audit Committee Charter

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      Code of Conduct

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      Conflict of Interest & Whistleblowing Policy

      Establishment of Compliance & Risk Management Function(Policy,Framework & Register development)

      At KPMG, we follow the approach of Prevent, Detect & Respond when designing the compliance & risk management function for our client. For each line of business, we cover the following aspects

      • Inventory of Regulations
      • Categorize Inherent Compliance Risk
      • Develop Compliance Register
      • Compliance Plan
      • Mission/vision/values statements
      • Entity‑wide policies & procedures (e.g., code of conduct)
      • Policies & procedures with embedded compliance requirements
      • Compliance Charter
      • Identify roles & Responsibility
      • Compliance Authority Matrix

      Review, Assessment, Design & Implementation of Business Processes, Polices & Procedures (PPP)

      Using our ‘As-Is’ assessment’, we can identify improvement opportunities and recommendations that can be mapped in the developed policies and procedures manuals.  Process manuals help identify Quick Wins (high level of impact and ease of implementation).

      Policies and Procedures Manual aim to keep and maintain adequate system of internal control,

      which guarantee management objectives are met.

      It also guarantee appropriate recording and documentation of work procedures.

      Each Policies and Procedures Manual consists of:

      • Manual purpose, scope, authorization of approval and amendment
      • Process KPIs
      • Policies
      • Procedures
      • Process Maps
      • Forms and documentations

      KPMG offers review, assessment, design and implementation of business processes, polices and procedures (PPP).

      KPMG Source consists of a collection of methodologies and tools that allow our teams to provide tailored approaches.

      Our service covers:

      • Financial Control Regulation
      • Policies & Procedures Manual