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Technology companies have driven digital transformation and at the same time face the task of managing their own technological change. Our survey shows the technologies these companies consider to be the most important in the coming years and the challenges they face.

In the Covid-19 pandemic, digitalisation has picked up considerable momentum. Trends that have experienced acceleration include the implementation and use of the cloud, process automation, hybrid working and virtual working environments, and the application of artificial intelligence.

Technology companies have driven this acceleration through their products and services across all industries, and the pandemic has sent demand for technology products soaring.

At the same time, tech companies are faced with the task of continuously managing their own technological transformation in order to expand their lead over competitors and meet the changing requirements of stakeholders.

KPMG recently conducted a global survey to find out how tech companies do this. This brought together responses from more than 800 leading companies in the technology sector from twelve countries.

Leading technologies for the coming years

One of the key questions for industry representatives: What are the key technologies you will use over the next three years to transform your company and drive your own business?

The following list shows the most frequently mentioned transformative technologies:

Chart (in German only)


New aspects are gaining in importance

Developments during the pandemic require companies to adopt new technologies, change processes and adapt business models as quickly as possible. In these times, perspectives are also changing: In a study conducted by KPMG in 2019, many executives said they assessed new technologies primarily with regard to their impact on efficiency and cost reduction. But the executives questioned now cited the increase in market share and strengthening customer loyalty as key drivers.

Lack of qualified staff as the biggest obstacle

Even before the pandemic, tech companies were struggling with a shortage of skilled workers. This challenge has been identified by survey respondents as the critical factor that is impacting digital transformation in their organisations.

In order to close the staffing gap as quickly as possible and to obtain the necessary know-how, tech companies want to draw primarily on temporary workers and freelancers.

The short study (in English) shows which technologies tech companies are relying on for their own transformation, the role these technologies play in this and the challenges facing companies.