With connected cloud and Customer 360 solutions, Salesforce is a market leader in Customer Relationship Management (CRM) platforms. The Salesforce platform powers the customer journey across major front-office functions – from awareness and acquisition, to purchase and fulfillment, to advocacy and retention; helping organisations gain a single, shared view of every customer and their interactions.
KPMG Global partnered with Salesforce in 2019, to power its Customer and Connected Enterprise transformation offering, a customer-centric enterprise-wide approach to digitalisation that connects enterprise functions while improving customer experience for clients. This partnership empowered KPMG’s offering to leverage Salesforce technology to align client operations and drive an integrated customer journey across front, middle, and back-office functions.
KPMG’s “Connected. Powered. Trusted.” client-first approach, combined with its deep industry and functional expertise, can help organisations achieve connected insights, automated hand-offs and improved customer and employee engagement. And by aligning with Salesforce’s leading multi-cloud product suite, KPMG firms and Salesforce can help organisations deliver exceptional customer experiences and build a customer-centric organisation that is fit for the future.
Antonis Bargilly, Board Member, Head of Management Consulting at KPMG in Cyprus said: “We are excited to join the KPMG - Salesforce family, and to have teamed-up with a partner that shares our vision for a customer-centric connected enterprise. The last two years have proven that combining KPMG expertise with Salesforce technology can create true value for our clients. We are now ready to support our clients locally in their Salesforce-enabled transformation journey.”
Elena Philippidou, Senior Manager, Management Consulting and Local Salesforce Alliance Lead at KPMG in Cyprus said: “Bringing together KPMG expertise and Salesforce technology will empower our clients to transform their sales, service, marketing and commerce functions and deliver on their promise at every point of the customer journey in a profitable way.”