As a result of the pandemic, government organizations have been faced with unprecedented demand for digital transformation in the delivery of services to Canadians. As citizens increasingly view themselves as important consumers of government services, there is growing demand for an easy-to-use online experience to access Federal and Provincial programs. How can governments enable their workforce to put the citizen at the core of their operations to meet these changing expectations? What digital infrastructure will be needed to create a consistent citizen experience across the country? How can governments protect citizen data and build trust?

In this CX Coffee Chat series, we sat down with industry specialists to discuss the evolving needs of Canadians and the opportunities for government organizations to deliver online services citizens can count on.

Grab yourself a cup of coffee and join us for a CX Coffee Chat by navigating through the video content below.

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The CX Coffee Chats series

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