Prad is a partner in KPMG in Canada’s Customer Practice and the national leader for Front Office Transformations. He brings a wealth of experience working with hundreds of Canada’s and the World’s top organizations helping them with their end-to-end customer engagement journey: from developing business strategies focused on customer centricity, through to managing delivery of next generation platforms and technologies for clients which unlock essential capabilities needed to create The Customer Engagement Hub - an evolving concept that defines the future of contact centres.
Prad has spent his career in the customer engagement space and has been at the forefront of key innovations in roles spanning from being a technical architect to leading a national practice for contact centres and providing thought leadership through a global centre of excellence. Prad has a passion for mentoring others and a collaborative, inclusive and equal work environment is his personal standard.
Bachelor of Computer Engineering (with an option in Management Science), University of Waterloo, ON, Canada
Certified IT Architect, Genesys Professional, Certified Mentor, Architectural Thinking, Intellectual Capital/Intellectual Property Creator, Certified Experienced Architect, Consulting Profession Certification – Expert