International hotline

International hotline

The KPMG International hotline is a vehicle for KPMG partners, employees, clients and other parties to confidentially report concerns they have relating to certain areas of activity by KPMG International itself, its employees or the senior leadership of a KPMG member firm. Further information is given below on when and how to use the Hotline, and on how your report will be dealt with.


Make a report

 
  • Telephone: Call a hotline number (open 24 hours a day, 7 days a week)

Please review the table below to locate the toll-free number for the country from which you are originating your call.

If you are calling the hotline from a business phone, a mobile phone or a pay phone and the call does not go through, please try again from a private land line. If there is no toll-free number for your country, you can call the hotline at +1 647 438 6817 (collect / reverse charge calls accepted) or use Skype to make an audio call to clearview-connects. See further instructions on using Skype at the end of this document.

You also have the option of submitting a report through the Clearview Connects™ website at www.clearviewconnects.com or by submitting a report by mail.

Argentina 

0800 345 5464

Australia

1300 849 145

Austria

 0800 068 707

Barbados

246 622 0201 

Belgium

078 482 698

Brazil

0800 891 7391 

Bulgaria

02 437 4831

Canada

1 866 246 9224

Chile

442 045017

China

400 120 4014

Colombia

01800 518 9364

Costa Rica

506 4001 5912

Czech Republic

800 144 327

Denmark

78 74 58 40 

Finland 

0800 418361

France

09 70 01 95 45

Germany 

0800 181 5367

Hong Kong

800 966 034

Hungary

80 088 478

India

0008 00100 6614

Indonesia

007 803 321 8265

Ireland (Republic of)

1800 903 368

 

Israel 1

809 399 873

Italy*

1-647-438-6817 (Collect Calls accepted) 

Japan

0800 222 1150

Kazakhstan

8 800 333 7624

Luxembourg

800 22 989

Malaysia

1 800 81 2383

Mexico

800 514 3716

Netherlands

085 064 4111 

New Zealand

0800 527 514

Norway

800 62 486

Philippines

1800 1 322 0354

Poland

0 0 800 141 0098 

Portugal

800 180 758

Russia

810 800 2026 2012

Saudi Arabia (STC Network)

800 885 2213

Singapore

800 492 2394 

South Africa

087 232 5457

South Korea

00308 491 0202

 

Spain* 

1-647-438-6817 (Collect Calls accepted)

Sweden

010 884 85 41 

Switzerland 

0800 836 207

Taiwan

00801 49 1607 

Thailand

1800 012 358

Ukraine

0 800 50 3166 

United Arab Emirates

800 032 0706

United Kingdom

0330 808 4790 

United States

1 866 246 9224

*Due to local telecom regulations, toll-free numbers routing outside of the European Union are not available in these countries. Please call +1 647 438 6817 (collect / reverse charge calls accepted).

 

How to call ClearView Connects using Skype Audio

1. Launch the Skype app from your computer or mobile device.

2. In the search bar, type: clearview-connects

3. Select ClearView Connects

4. Click the Call button located on the top right side of the app to make an audio call.

Note: You do not need to add ClearView to your Skype contacts. ClearView accepts audio calls only.

 
  • Mail:
    Clearview Connects ™
    P.O. Box 11017
    Toronto, Ontario
    M1E 1N0
    Canada

 

When to use the KPMG International Hotline

Reports made to this Hotline should only be in relation to the following:

  • Accounting;
  • Internal accounting controls;
  • Auditing;
  • Banking crime;
  • Financial crime; and
  • Anti-bribery (including in relation to a client of a KPMG member firm, in so far as it affects KPMG).

In addition, it can be used for reporting instances where either personnel of one of the member firms of the KPMG network or reports issued by them are felt not to comply with professional, regulatory or legal obligations. In particular we encourage reporting of such issues using this Hotline if:

  • it relates to KPMG International ("KPMGI") itself or its employees; or
  • it concerns senior leadership of the relevant member firm.

There is no obligation on an individual to make a report through the Hotline and there are no sanctions that can or will be applied to any individual if they decide not to make a report using the Hotline.

Any abuse of the Hotline may result in action being taken against the perpetrators of the abuse. However, provided users of the system act in good faith, they will not face sanctions against them.

In addition to this Hotline, several of the member firms of the KPMG network have their own formal complaints procedures, details of which can be obtained from the relevant web sites or engagement letters. If your report relates to one of our member firms, please see our national hotline list below before using the KPMGI Hotline to see if there is another site or email address which better suits your needs.

For regulatory reasons, the KPMG International hotline does not currently operate in France.

 

How to make a report

The Hotline offers three ways to report concerns:

  • By calling a toll-free number
  • By accessing a Web-based reporting system at www.clearviewconnects.com (select KPMG International)
  • Reporting via surface mail to the following address:
    Clearview ConnectsTM
    P.O. Box 11017
    Toronto, Ontario
    M1E 1N0
    Canada

Both the Web site and the phone options are available 24-hours-a-day, seven days a week, and follow the same format for gathering information. Whether reporting through the hotline telephone number, the Web site, or by post, all reports are handled confidentially, to the extent permitted by law and consistent with KPMGI's requirement to investigate and address the reported conduct.

Given the measures that are in place to ensure the confidentiality of reports and the details of individuals making reports, we encourage you to give your name and contact details when making you report. Your identity will be kept confidential at all stages of the process and will not be disclosed to third parties or individuals who are the subject of your report. The exceptions to this include where it is necessary to disclose information to relevant persons involved in any further investigation of the matter, where disclosure is required for any subsequent judicial proceedings or where access is requested by any regulatory authority. However, if you wish to make your report anonymously using either the Web site facility or a live telephone operator then you will receive a password which will enable you to access the "Clearview Connects" case management system. This will allow us to communicate directly with you while preserving anonymity. If you forget or mislay your password then you will have to submit a new report in order to regain access to the system; in this event it would be helpful if you could refer to the previously submitted report to enable us to make the appropriate connections.

 

What will happen to your report

Your report will be reviewed by the KPMG International Global Regulatory Compliance Manager who will determine the appropriate initial action.  (If your report concerns a member of Global Quality & Risk Management ("GQ&RM") then you have the option to refer the report initially to a member of the KPMG International Office of General Counsel.) In our experience many matters should normally be reported through member firm vehicles and investigated and resolved by the relevant member firm. If we can communicate with you (either through the Clearview system or directly) we would normally inform you that we are referring the matter to a named individual in the member firm. If you are an employee of KPMGI or a member firm, we will ensure that either an appropriate non-retaliation policy is in effect covering such reports or one is put in place for the specific instance.

If it is not appropriate for the member firm to investigate the matter itself (for example where it concerns the senior leadership of the firm) then the investigation will be conducted under the auspices of KPMGI.

 

Confidentiality

KPMGI is working with Canada-based Clearview Strategic Partners, a third party administrator of telephone and Web-based hotline services to operate the organization's hotline. Using an external provider ensures confidentiality to anyone filing a report and anonymity to those who choose to remain anonymous. Notwithstanding this, you should be aware that in order to conduct an appropriate investigation into matters raised by you, it may be necessary for us to advise others of the substance of your report. As such, your identity may become apparent and you should consider this before submitting your report.

ClearView Connects™ is a registered trademark of ClearView Strategic Partners Inc.