Powered Enterprise | ESM - KPMG United Arab Emirates

Consumer-grade business services.

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As consumers, we enjoy a digital, social and mobile society. The same cannot always be said for the corporate business services many of us endure in the organizations we work for. To empower your employees to drive results across the business, the way you deliver your corporate services needs to be fit for purpose.

How do we provide a consumer-grade interface that employees use to access all business services?
Are we maximizing effectiveness through automation to orchestrate delivery of our business services?
How strong is the integration with our ‘systems of record’ (e.g. HR/Facilities)?
Do we provide real-time analytics for the service providers so they can drive operational excellence?

Powered Enterprise | Enterprise Service Management (ESM) is a new capability for providing a consistent, streamlined experience from request to receipt of services. The framework spans design, delivery, and management of all corporate services across the breadth of the enterprise.

KPMG Powered ESM is based on ServiceNow as the connected, consumer-grade technology platform.

Take a consumer-grade approach

KPMG professionals have worked with business services groups around the world to deliver Powered ESM to help drive transformation to create ‘moments that matter’ to their employees. Powered ESM does this by providing proven operating models based on our know-how, leading practices and a set of pre-defined assets built on top of leading third-party technology solutions.

This creates a platform designed to enhance performance and optimize cost and risk, which could include:

Employees enjoying a new, consumer-like service experience
Employees being fully connected to business services from anywhere to anywhere
Employee interactions are consistent and streamlined across the technology
Business services enable employees to deliver superb experiences to your customers

Powered ESM can help your business services to become:

Deliberate, not reactive
Experience-centric, not function centric
Inclusive, not siloed
Contextual, not generic
Future-driven, not yesterday-focused

Turn ordinary work experiences into extraordinary moments that matter.

KPMG Powered Enterprise | ESM, enabled by ServiceNow

What’s in the box?

Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.

1KPMG Target Operating Model

Shape how transformation plays through every layer of your organization.

Ensure you gain maximum benefit from your technology platform, simplify organizational challenges and choose the most efficient path to achieve your functional goals by using KPMG leading practice pre-configured on the platform of your choice.

Explore Target Operating Model

2KPMG Powered Execution Suite

Achieve transformation value faster with reduced program risk

Access an integrated platform of next generation tools and methods to help deliver functional transformation. Take the complexity out of implementation and unlock value faster with reduced risk.

Explore Powered Execution Suite

3KPMG Powered Evolution

Adopt a platform and approach that drives continuing evolution and innovation

Use specialized on demand services to drive continuing evolution and innovation. Keeping pace with the latest developments in technology and leading practice allows you to make transformation a way of business.