Air Arabia is a pioneering low-cost airline headquartered in Sharjah, United Arab Emirates. Established in 2003, it became the first low-fare airline in the Middle East and expanded its services to 170 destinations across the Middle East, North Africa, the Indian subcontinent, Central Asia, and Europe.
Like other airlines, Air Arabia has benefited from the continuing increase in passenger traffic post-Covid. However, they have put a series of investments in place to improve their overall experience, which is paying off as they have climbed an impressive 36 spots in this year's ranking.
Many customers have praised Air Arabia for its competitive and affordable pricing. This makes it a popular choice for travelers looking for budget-friendly options.
Additionally, the low-cost airline has expanded its global network by adding new routes, partnerships, and aircraft to serve a broader customer base. This expansion has not gone unnoticed, as customers appreciate the variety of destinations Air Arabia flies to. This flexibility enables travelers to reach a broader range of locations, making the airline a convenient choice for many.
According to customer feedback, the low-cost carrier clearly differentiates itself from the competition by delivering on all aspects that are usually demonstrated by top airlines.
Several customers have indeed mentioned that Air Arabia is punctual with its flight schedules. The airline is known for its strict adherence to timelines, making it reliable for travelers who need to reach their destinations on time.
The airline has also received compliments for maintaining neat and clean aircraft. Some customers have also found the seating to be comfortable, adding to a pleasant flying experience. This might be because Air Arabia operates one of the youngest fleets in the world. A modern fleet often translates to a better in-flight experience, fewer delays, and thus improved customer satisfaction.
Another highlight is the good customer service provided by the airline. Customers have found the staff to be polite, respectful, and helpful. The airline's customer service has also been praised for being responsive to inquiries and changes in bookings.
In terms of technology, the company continues to invest heavily to ensure that customers have the best possible experience throughout their journey. This includes digital initiatives aimed at streamlining the booking and travel process for customers.
In 2023, Air Arabia has been awarded the 'Low-cost Airline of the Year'. This award recognizes Air Arabia's strengths in operational efficiency, value for money, innovation, safety, revenue growth, and exceptional passenger experience.
Customer quotes
"For the last three years I have been travelling via Air Arabia. I always had a good experience. Prices are low compared to other companies. Good customer care. Good seating capacity and comfortable journey.
One can expect long queues in the customer service office. On board meals should be improved.
Air Arabia is best for passengers. Very clean aircraft. Economical. Flights to various destination. The best thing is they operate from Abu Dhabi.
