Governments are constantly reinventing the way they interpret the world. Public sector entities can use AI to design better policies, make more informed decisions, and improve communication and engagement with citizens and residents. KPMG can support governments’ efforts to create more efficient, effective, and responsive policies and services, and assist them in their exploration and implementation of innovative approaches. Many governments have launched projects that use AI to help achieve their Sustainable Development Goals. For instance, the UAE government launched the ‘UAE Strategy for Artificial Intelligence (AI)’ in 2017. In the future, it will be important to consider and prepare for the implications of AI on society, work, and human well-being.

We have identified four areas around how AI will enhance the performance of public sector institutions:

Anti-money laundering

The utility of AI is demonstrated through two compounding benefits: it accelerates the effectiveness and efficiency of financial crime investigations, and supports effective risk management. Additionally, it has the potential to reduce the costs of numerous challenges – mainly by slashing false-positive transactions in monitoring systems and focusing efforts to other, more productive areas of suspicious activity.

Public safety

Preventive policing is crucial in creating a safer community. AI is a game-changer in this regard; it augments the police force and enhances situational awareness capabilities. Moreover, AI employs pattern recognition to stop crimes before they materialize. By automating repetitive and labor intensive tasks, AI enables law-enforcement staff to focus on higher value work, without compromising swift, accurate customer services.


There is a direct relationship between AI and providing a holistic healthcare system while placing the patient at the heart of the care journey. Additionally, healthcare entities can utilize AI capabilities to help develop more transparent and responsive delivery models of healthcare services.

Smart city services

Today’s urban environment is constrained by many challenges, the most important of which is a diverse and expanding population. Through the use of real-time data and evidence, in addition to the automation of processes, the application of AI will compound the performance of ‘smart’ tasks and outcomes.

Case Studies

Case #1: U.S. cryptoasset entity—combating money laundering

Problem statement: A U.S. cryptoasset exchange—which managed billions of monthly transactions—was facing mounting pressure as it was operating in an environment teeming with false transactions and alerts.

AI solution delivered: KPMG intervened by designing a system to monitor all transactions made by customers and locating anti-money-laundering (AML) activities. This intervention had significant impact as there was previously no available system functioning on a commercially large scale.

Value achieved: The client was enabled to process billions of traditional and cryptocurrency transactions, and simultaneously monitor potential AML flashpoints, with the ability to identify risks across the network.

Case #2: Law and order department—safeguarding the capital’s roads

Problem statement: A law and order department in a GCC capital, that deals with an ever-expanding city, high rates of road accidents, and other threats to public safety. KPMG was tasked in assisting in many areas such as preventing traffic violations and crime prediction.

AI solution delivered: The solution we offered was in designing an integrated ecosystem. KPMG leveraged the company’s existing AI assets and experience, especially utilizing facial recognition.

Value achieved: The solution provided continues to positively impact the operational performance of the client eventually leading to safer conditions on the city’s roads.

Case #3: A university hospital – a holistic healthcare journey

Problem statement: A university research hospital wanted to harness the power of AI to devise a new diagnosing mechanism.

AI solution delivered: KPMG allied with a leading technology company to build a system that delivers real-time diagnostic insight to clinicians and other medical staff.

Value achieved: Our solution empowered the client with a variety of force-multipliers that streamlined the processing of data and enhanced patient engagement.

Case #4: Smart city services: A European capital

Problem statement: A northern European capital faced recurring malfunctioning of its algorithms-based services. For instance, algorithms were prone to making false decisions about a variety of process.

AI solution delivered: KPMG provided a governance framework to allow services to be delivered to the right clients, without bias or delay.

Value achieved: Ensuring that the client’s trust is maintained and rewarded.

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