KPMG’s HR pulse survey captured the perspectives of local human resources (HR) executives amid the ongoing uncertainty of Covid-19. This includes businesses operating across KPMG’s 4R phases: Reaction, Resilience, Recovery and the New Reality.

This year, we find nearly every organization to be prioritizing their people, as they grapple with pre-existing and new challenges, all exacerbated by the pandemic. The workforce will continue to see significant changes over the next 12-24 months:

  • Nearly a quarter (23%) of employees will continue to work remotely
  • More than a quarter (28%) will require upskilling
  • HR leaders believe approximately 15% of the workforce may be made redundant

To address these issues, the HR function may do well to stop firefighting immediate pressures—the Reaction phase— and take a longer-term view, reinventing itself to fit the times.

  • 89% of HR executives agree that the function played a leading role in responding to the impact of Covid-19
  • 50% believe that the HR function is still considered to be an “administrator” rather than a “value driver”
  • 58% are expecting to make large investments in virtual working technology to support remote working
  • 16% consider bots and automation as important—ranking low on the HR agenda

Hear from our experts

Learn more about the survey results and focus areas:

Contact us

Connect with us