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Operational excellence in healthcare

KPMG professionals help healthcare organizations adopt and sustain cultures of improvement to respond to pressures that include increasing service quality and volume amid spending constraints, tougher regulation, and workforce shortages.

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What we do

Healthcare organizations around the world are looking to evolve care models, adopt new technologies, improve workforce experiences, and meet the increasing expectations of the communities they serve. At the same time, these organizations are facing pressures to increase service quality and volume amid spending constraints, tougher regulation, and workforce shortages. These challenges are forcing healthcare leaders and their teams to think and work differently, and ask questions such as:

  • How can we increase our operational resilience and efficiency?
  • How can we use technology to help improve patient experiences and adapt to pressures?
  • How can our organization transform, and support staff given increasing pressures and change?
  • How can we improve workforce engagement while addressing organizational challenges

Many healthcare leaders are looking to adopt and sustain a culture of continuous improvement to address these challenges. KPMG firms have worked with healthcare organizations and systems around the world to help them become operationally excellent, whether the motivation is to help improve quality, patient and staff satisfaction, or aim to reduce costs through organization-wide transformation.


How can we help

KPMG firms’ approach differs from other organizations. Deployment of the elements within the operational excellence offering are built around principles of skills transfer involving training, practice and coaching. KPMG professionals provide support using a “boots on the ground” approach to help ensure new skills and techniques are fresh in the minds and hands of staff.

Organization-wide quality improvement

To help improve quality through transforming organization wide operations and processes, KPMG professionals deliver programs and methods to help healthcare organizations identify problems and engage and empower frontline staff to develop and implement approaches that address problems at their root causes.
 

Care pathway transformation

To help improve access, flow and consistency across clinical care pathways and organize them around patients, KPMG professionals help organizations to identify opportunities for clinical and operational improvement, develop robust roadmaps for implementation, and assist execution plans to achieve results and sustainable change.

Financial sustainability

To help stabilize and improve financial performance, KPMG professionals can ascertain the drivers of deficit to identify controllable factors and areas for change, recommend cost control disciplines to generate in-year savings, and provide objective analysis of leadership capabilities in delivering sustainable operations.
 

Building a culture of operational excellence is not a quick fix but a journey. With deep industry experience, KPMG firms know healthcare and are positioned to guide and support healthcare organizations and systems. Contact us today to learn more about how we can help your organization on its journey.


Healthcare

Learn how we are advancing the healthcare industry by offering advice and innovative strategies to meet the challenges of today's healthcare environment.
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Our Insights

Healthcare Foresight

A digital magazine that offers global perspectives on the healthcare hot topics of today and tomorrow to leaders in healthcare provider, commissioner/payor and regulatory organizations.

Future Workforce in Healthcare

Helping healthcare organizations adapt, improve and prepare for the future.

KPMG Connected Enterprise for Health

A sector-specific, customer-centric, enterprise-wide approach to digital transformation that includes practical tools, agile methods and frameworks to support various steps of a healthcare organization’s journey.

Our people

Gordon Burrill

Global Co-Lead, Operational Excellence in Healthcare, KPMG International; Partner, National Health and Life Sciences Industry Leader

KPMG in Canada

Jason Parker

Global Co-Lead, Operational Excellence in Healthcare, KPMG International; Partner, Health Advisory

KPMG in the UK


Connect with us

KPMG combines our multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. Connect with our team to start the conversation.

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