Prioritizing the employee experience
Corewell Health deepens employee engagement across the health system
Video transcript
AUDIO | VISUAL DIRECTION |
MUSIC UP | KPMG |
| Deepening employee engagement Corewell Health KPMG ServiceNow |
VO When Corewell Health set out to transform IT and HR service delivery, technology was a key consideration – but it wasn’t the end goal. | B-ROLL |
BURT SMITH - Speaker 4 (00:31): What we firmly believed was the transformation was not about technology. It was about the experience for the customer. That's really what we wanted is change. | BURT SMITH ON CAMERA INTERCUT WITH B-ROLL CAPTION: |
BURT SMITH …automation is a tremendously important part of what we are doing with the platform. In our catalog today we have over 70,000 items that people can order… Something that could have taken days or possibly even weeks will be fulfilled within hours. It is getting our people to productive much much faster. And KPMG was actually a very integral partner in us doing this. | BURT SMITH ON CAMERA INTERCUT WITH B-ROLL
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VO: Having helped his company successfully navigate a transformation on this scale— Burt Smith has a few words of advice. | TEXT: 70,000+ catalog items |
BURT SMITH: So have a good plan. But then also hire a good guide. … something that really differentiated KPMG was the breadth of their understanding. I can't believe how wide they go and how deep they go. There was nothing that I could bring up that they didn't understand the question but they also looked at it from the business problem that I was trying to solve perspective. Just having that relationship with individuals you feel like you're walking a path with family and friends and you relate that way. And I think there's a huge amount of value to that. | BURT SMITH ON CAMERA INTERCUT WITH B-ROLL
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MUSIC FADES
| Technology transforms processes. KPMG. Make the Difference. |
