Modern governments are connected to deliver better experiences
Focus on people for your digital transformation
The way citizens access government services has changed forever. Long, drawn-out processes and long lines for in-person delivery create a negative experience for both employees and citizens—it’s time to take advantage of digital.
Many modern government agencies are on their digital transformation journey. But it’s essential to consider the very human experience of the citizens you serve. The reality is only 38% of people feel like a valued customer when dealing with government.1
In "Modern governments are connected to deliver better experiences" we take a deep dive into the ways your agency can build human-first experiences into your digitally-enabled future.
Footnote:
- “Impacts of COVID-19 on digital transformation strategies and the future of work,” Forrester Consulting and KPMG, July 2020.
Dive into our thinking:
Modern governments are connected to deliver better experiences
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Modern government: Connected. Powered. Trusted.
Organizations that provide human-centric experiences earn the public’s trust and attract next-generation workers.
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Create a human-centric experience based on users’ needs
Discover effective approaches to help governments understand users so they can deliver better, more equitable experiences
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Build a workforce to support your digital journey
Explore new ways to create a culture that will attract, engage, and retain your digital workforce
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Improving the citizen experience
Results from the 2022 KPMG US Customer Experience Excellence Report
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Navigate a human-centric digital journey
Uncover what digital transformation means, where to start, and practical methods to guide and accelerate your digital journey
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