Eliminate the “time tax” on your customer
4 strategies to modernize government service delivery
A recent study found only 38 percent of people feel like a valued customer when dealing with the government.1 This creates an opportunity to understand how outdated processes add a preventable time tax for your employees and "Eliminate the 'time tax' on your customers" can help you use a modern, equitable service delivery approach to improve employee and customer experiences with minimal distraction from daily operations. No two agencies are alike.
We help you prioritize the most valuable initiatives and find innovative, cost-effective methods and technologies that work for your organization, and help provide the experience employees and customers expect.
1Forrester Consulting and KPMG, “Impacts of COVID-19 on digital transformation strategies and the future of work,” July 2020.
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Eliminate the “time tax” on your customer
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