Digital – the key to driving exceptional customer experiences while enhancing efficiency and effectiveness.
Everywhere you look, there are signals of change for aftermarket and field service in industrial manufacturing. KPMG firms’ experience and research indicate that industrial manufacturers are facing a rapidly evolving market characterized by technology disruption, changing customer demands, privacy and security challenges, and operational challenges.
KPMG professionals identified eight signals of change based on the investment priorities that industrial manufacturing survey respondents reported. Manufacturers should gauge the presence and strength of these signals in their own market and customer base to help set their strategies and priorities.
Future of smart industrials
Download PDFThe KPMG in the US team worked closely with KPMG firms in other regions to develop a new vision for the global field service business spanning multiple lines of business. KPMG team members designed a common global business template for processes, roles, technology, data management, service delivery models, and governance. They leveraged leading practice processes and widely accepted, out-of-the box technology. KPMG professionals also established proper governance for master data, designed intercompany processes for integrating core manufacturing and field operations, and deployed pilots in two countries.
The KPMG in the US team helped the client: